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Nanqiaosi Campus in Jiangbei District
Dear friends from Hong Kong, Macao, Taiwan, and other countries：
Please present your original and valid identification document for medical treatment. Acceptable forms of ID include the Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit), the Mainland Travel Permit for Taiwan Residents (Taiwan Compatriot Card), the Residence Permit for Hong Kong, Macao, and Taiwan Residents, a Passport, or a Foreigner's Permanent Residence Permit in China. The personal information collected will be used solely for the provision of medical services within the hospital. Please note that the Emergency Department operates 24 hours a day to provide treatment.
I. How to Register On-site
Patients holding passports must register at the manual registration window, which is located in the Outpatient Hall on the 1st Floor of the Building A. Those with Mainland Travel Permits for Hong Kong and Macao Residents (Home Return Permit), Mainland Travel Permits for Taiwan Residents (Taiwan Compatriot Card), Residence Permits for Hong Kong, Macao, and Taiwan Residents, or Foreigners' Permanent Residence Permits in China may register either at the manual registration window or at any self-service registration and payment machine. If you encounter unrecognizable documents or experience a failed registration attempt, please visit the manual registration window for assistance.
II. How to Make an Appointment
1.On-site Appointment
Patients can schedule an appointment through the manual booking process at the Convenience Service Consultation Desk located in the Outpatient Hall on the 1st Floor of the Building A. On-site appointments may be secured up to 7 days in advance. For instance, if a patient wishes to book an appointment with a doctor for the following Wednesday, they can do so as early as the current Wednesday. The service operates from 08:00 to 17:00, Monday through Sunday, with a lunch break from 12:00 to 14:00 each day.
2.Telephone Appointment
Patients may contact 023-67860666 to reach the appointment service for registration. Telephone appointments can be scheduled up to 7 days in advance. Our hours of operation are from 08:00 to 17:00, Monday through Sunday, with a lunch break observed from 12:00 to 14:00 each day.
3.Request an Appointment During the Consultation
During the medical consultation, patients can request an appointment with the attending specialist, and the doctor will schedule the next visit.
III. Obtain the Appointment Number
Patients with scheduled appointments can acquire their registration numbers by presenting a valid form of identification. Acceptable IDs include the Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit), the Mainland Travel Permit for Taiwan Residents (Taiwan Compatriot Card), the Residence Permit for Residents of Hong Kong, Macao, and Taiwan, and the Foreigner's Permanent Residence Permit in China. Registration numbers can be obtained at the manual registration window or through self-service machine located in the Outpatient Hall on the 1st Floor of the Building A. Please note that patients holding passports must visit the manual registration window to retrieve their registration numbers.
IV. Check-in
1. Before visiting the doctor, please bring your registration form and check in at either the self-check-in machine or the triage desk located in the waiting area.
2. Please complete your check-in within the designated time frame, either at the triage desk or using the self-check-in kiosk. Once you have successfully checked in, your consultation sequence number will appear on the screen. Please wait for your turn based on this number.
3.Patients who have not checked in are ineligible for medical treatment.
V. Late for the Appointment
Patients who arrive after the designated check-in cutoff will be deemed late and consequently placed at the end of the treatment queue for that time slot. For instance, if a patient has an appointment scheduled between 8:30 and 9:00 but checks in at 9:15, they will be added to the end of the queue for the 9:00 to 9:30 time slot, as 9:15 falls within that range.
VI. Fail to Keep the Appointment
Patients are deemed to have missed their appointments if they do not attend by the agreed date and time (by 17:30 on that day). If a patient accumulates three missed appointments within a 30-day period, their ability to register for future appointments will be suspended for 60 days.
VII. Cancel the Appointment
If patients cannot attend their scheduled hospital appointments, please call the switchboard at 023-67860666 at least one day in advance to request the cancellation of the registration.
Remark
1. Information Line: 023-67860666 (available 24 hours a day, every day of the year). To schedule an appointment, please call this number and ask for a transfer to the appointment service. Our working hours are from 08:00 to 17:00, Monday through Sunday, with a lunch break from 12:00 to 14:00.
2.Visit the Doctor
Patients who have successfully checked in should see the doctor in the order indicated by the displayed numbers. Should a specialist be unable to fulfill their clinic duties due to unforeseen circumstances, the hospital will inform registered patients via phone or SMS to cancel the appointment and provide options for rescheduling. We apologize in advance if we are unable to reach you.
This service covers multiple departments. For any issues or assistance, please contact us at 023-67860666. Our team will address them promptly, and we appreciate your understanding and support.
Updated on January 1, 2025